Restoration Plus Inc.
2012 - 2023
Accountable for business development; delivering a best-in-class customer experience, driving referrals, and repeat business.
Oversee financial accounting, marketing, web development, public relations, HR, and vendor management.
Spearheaded complex multi-project coordination, including damage assessment, estimate creation, budgets, and negotiations.
Hire, train, motivate, and mentor a high-performing cross-functional team to drive success.
Negotiate insurance claims on behalf of clients.
Establish and maintain strong relationships with clients – going above and beyond to drive customer satisfaction through clear communication, timely updates, a resourceful outlook, and a personable demeanor.
Develop and manage the companies comprehensive benefits package including health insurance, 401K, PTO, safety, and operating protocols.
Mission Restoration
2010 - 2012
Managed multiple complex concurrent projects; accountable for estimate creation, budgets, and insurance negotiations.
Delivered top-tier customer service, including scheduling, troubleshooting, managing supplies, and quality control.
World Services
2007 - 2010
Amassed extensive data statistics and analysis experience and led data management and report generation.
Ensured document security and confidentiality, handling sensitive materials, information, and non-disclosure agreements.
Responsible for financial accounting, including reconciliation of accounts, large-scale budget systems, and collections.
Activated Europe
2000 - 2007
Amassed extensive data statistics and analysis experience and led data management and report generation.
Ensured document security and confidentiality, handling sensitive materials, information, and non-disclosure agreements.
Responsible for financial accounting, including reconciliation of accounts, large-scale budget systems, and collections.
Consultant
01.2012 - 01.2014
Development and design of Nii Foods creating the vision and goal, setting up legal structure and trademarks, sourcing investors and promotion of Nii bar
Mentor
05.2014 - 07.2015
Served as a positive role model to a low income child by displaying strong motivation, patience and listening skills.
Event Planning Assistant
2005 - 2006
Coordinated and ran promotional and business events, most notably two youth retreats in Germany, with participants from western and eastern Europe which included: scheduling, finding a location, vendor management, security and transportation.